Product Care and Warranties

From time to time, it may be necessary to clean your fabric upholstery. To ensure the best results possible it is important to know the type of fabric your upholstery is covered in and to properly clean based on the fabric. For Fabric type please refer to the Law label on the upholstery.
It is always best to consult a professional upholstery cleaning service before attempting to clean your fabric upholstery. Please keep in mind that all fabric has different outcomes after cleaning, please test a hidden spot (on the bottom or back of the piece) to make sure that your upholstery will not be damaged by the cleaning agent you have chosen.

Cleaning Instructions:

  • For man-made fabrics (for example: microfiber, nylon, polyester, acetate, olefin, and herculon.) “Spot cleaning is recommended using a foam, water-based cleaning agent (mild soap or upholstery cleaner. ) *
  • For organic materials (for example: cotton, chenille, denim, linen, wool, silk, rayon, brocade, tapestry, and damask) Spot cleaning is recommended using a mild, water-free solvent, or dry cleaning product.*

* Results may vary. Always test in a hidden area first.

All of Emerald’s upholstered products meet industry flammability regulations and all products produced after Jan 1, 2009 will meet the new California formaldehyde regulations.

Caring for Your Leather

Natural leather is a noble and resilient material, treasured throughout the ages. It offers ideal comfort in hot and cold climates due to its excellent breathability. Leather’s unique elastic properties, in addition to molding perfectly to the body’s shape, gives a pleasant, enveloping sensation of comfort. Characteristic only of real leather, each hide has its own history that may be read throughout the natural surface markings, scars, wrinkles, insect bites, veining, graining and color variations. Processes are applied individually to each hide highlighting natural characteristics.
  • Periodically dust your furniture with a clean, dry, soft cloth.
  • For stains from soft drink, coffee, tea, milk, chocolate, oil, grease, cosmetics, foundation cream: remove the excess liquid from the surface by wiping with a cloth or absorbent paper. With a clean cloth, soaked in a mild solution of water and neutral soap, gently rub the stain from the outside inwards. Do not soak the leather surface and dry immediately with a clean cloth. Do not dry the leather in sunlight or with a hairdryer. Use only water and mild soap.
  • Avoid placing your furniture close to heat sources, such as heaters or radiators.
  • To maintain the leather’s natural color, avoid exposure to direct sunlight or powerful lamps.
  • Caution: The use of non-recommended cleaners could cause irreparable damage the leather, causing cracks and discoloration.

Caring for Your Wood Furniture

  • Always protect from heat and moisture. Wipe up spills immediately and always use protective mats or felt backing when placing items directly on wood.
  • Dust weekly, with soft, lint-free cloth, wiping the surface in the direction of the wood grain.
  • If desired, apply minimal furniture polish to cloth and (not directly) onto wood surface.
Thank you for your purchase of Emerald Sleep Systems bedding. We are proud to be an industry leader in both quality and value. Our bedding is designed with comfort and durability in mind. We have taken every effort to ensure our product fulfills expectations you may have of quality bedding.

Warranty Procedure:

If, due to a warranted defect, an Emerald Home product fails to function during the warranted period described above, Buyer shall look solely to the retailer from whom the product was purchased ( the “Retailer”) for a remedy, delivering the product as well as the original receipt to the Retailer. The Retailer, in turn, will work with Emerald Home to determine whether the product is covered by the warranty provided herein, with Emerald Home having the sole discretion to determine whether the product is actually covered by the warranty. Following receipt of authorization from Emerald Home, Retailer will repair the product, or replace the product with same item, or in the event the exact item is no longer available, an item of comparable value. Buyer must work with Retailer in its verification of the warranty claim. If Buyer has a bona fide warranty claim and Retailer is no longer in business, Buyer may contact Emerald Home at www.emeraldhome.com. If Emerald Home determines, in its sole discretion, that the defective product is covered by this limited warranty and Retailer is no longer in business, Emerald Home will act as Retailer would under this warranty; provided that Buyer provides all necessary information to Emerald Home, including the original sales receipt for the product, a photograph showing the product’s defect and a written description of the defect. Additionally, if requested by Emerald Home, Buyer will be obligated to return the product to Emerald Home. Emerald Home is not obligated to refund money to Buyer.

Coverage:

Emerald Home Furnishings, LLC (“Emerald Home”) warrants to the original consumer purchaser (“Buyer”), and to no other person, that the Emerald Home goods sold comply with the description contained in this warranty. All products are warranted except: products used for commercial, contract, rental trade, institutional, or other non-residential purposes; products that have not been maintained in accordance with the care recommendations provided by Emerald Home; products damaged resulting from Buyer’s improper use; queen mattress warranty applies only when the foundation is used on a center support frame or rail system having at least five legs and king foundation must have at least 6 support legs; mattress warranty is null and void if mattress is soiled, stained or in unsanitary condition. Products that are damaged/defective due to normal wear and tear are not covered under this limited warranty.

Emerald Sleep Systems offers the following limited warranty:
Mattress Collection Total Limited Warranty Period
Promotional 5 Year Pro-Rated
Kenneth Charles 10 Year NPR **
Diamond 10 Year NPR **
Cool Jewel 10 Year NPR **
** Non-Prorated Warranty
  • All warranty inquiries should be made to the store where the original purchase was made and accompanied by the original purchase receipt.
  • All mattresses are considered part of the Promotional Collection unless otherwise noted.
  • All Emerald Sleep Systems mattresses meet the federally required fire resistant standard.
  • Warranty covers repair or replacement on manufacturer’s defects only.
  • Warranty applies to bedding utilized under normal household use and conditions, by the original purchaser.
  • Bedding must be maintained in accordance with our care instructions. Any abuse or neglect will void this warranty.
  • Warranty does not include commercial, contract, rental trade, institutional or other non-residential use.
  • Only body impressions greater than 1½” are considered manufacturing defects for quilted mattresses (Diamond, Kenneth Charles, Promotional), and greater than ¾” for non-quilted mattresses (Cool Jewel).
  • Some mattress models may have a zipper cover. The zipper cover is not intended for removal; if the zipper cover is tampered with the warranty may be voided.

Additional Limitations:

Emerald reserves the right to refuse service when the product is found to be in an unsanitary condition, soiled or stained. Emerald retains the sole right to determine the validity of the warranty claim.
Queen size (60” width) warranty applies only when the foundation is used on a center support frame or rail system having at least 5 legs. King size (76” width) must have at least 6 support legs.
All size beds must be used with matching Emerald Sleep System foundation.

Important Information:

Your Emerald Sleep System mattress has been constructed with the finest resilient upholstery materials to give you the utmost in comfort and
support.
Mattresses are designed to conform to your individual contour. Initially, sleeping in one position may result in “body impressions” in the surface of the mattress. This is not a structural defect, but merely the localized compacting of the upholstery material. Only body impressions greater than 1½” are considered a manufacturing defect.

Do not bend the mattress. This could damage the innerspring unit. It should only be carried flat or on its side.

A mattress pad will help keep your bedding clean. Do not allow your mattress to get wet. Protect it from water and other liquids.

Submit a Warranty Claim to Emerald HERE

Thank you for your purchase of Emerald Home Furnishings product. We are proud to be an industry leader in both quality and fashion. Our furniture is designed with comfort and durability in mind. We have taken every effort to ensure our product fulfills expectations you may have of quality furniture.
Emerald Home Furnishings offers the following limited warranty:

Wood Products – 1 year
(Bedroom, Dining, Entertainment, Occasional, Home Office, Youth)

Upholstery – As follows
Wood Frame & Frame Spring Unit – 10 years
Recliner Mechanism – 5 years
Electric Recliner Motors – 2 years
Pocketed Coil Seat Springs – 2 years
Upholstery Fabric & Foam – 1 year

 

Warranty covers repair or replacement for manufacturer’s defects only.
Warranty applies to furniture utilized under normal household use and conditions, by the original purchaser, and maintained in accordance with our care instructions. Any abuse or neglect will void this warranty.
Warranty does not include commercial, contract, rental trade, institutional or other non-residential use.

 

All warranty inquiries should be made to the store from which the original purchase was made.
Coverage: Emerald Home Furnishings, LLC (“Emerald Home”) warrants to the original consumer purchaser (“Buyer”), and to no other person, that the Emerald Home goods sold comply with the description contained in this warranty. All parts and products are warranted except: parts and products used for commercial, contract, rental trade, institutional, or other non-residential purposes; parts and products that have not been maintained in accordance with the care recommendations provided by Emerald Home; parts and products damaged resulting from Buyer’s improper assembly; or parts and products that are damaged/defective due to normal wear and tear. All natural wood products used in bedroom, dining, entertainment, youth, or occasional products are covered by this warranty for one (1) year. Upholstery items are warranted based on the product: ten (10) years for frames; two (2) years for pocketed coil seat springs; one (1) year for covers and foam; two (2) years for electric reclining motors; or five (5) years for recliner mechanisms.

 

Warranty Service Procedure: If, due to a warranted defect, an Emerald Home product or part fails to function during the warranted period described above, Buyer shall look solely to the retailer from whom the product was purchased ( the “Retailer”) for a remedy, delivering the product or part as well as the original receipt to the Retailer. The Retailer, in turn, will work with Emerald Home to determine whether the product or part is covered by the warranty provided herein, with Emerald Home having the sole discretion to determine whether the product or part is actually covered by the warranty. Following receipt of authorization from Emerald Home, Retailer will repair the product or part, or replace the product or part with same item, or in the event the exact item is no longer available, an item of comparable value. Buyer must work with Retailer in its verification of the warranty claim. If Buyer has a bonafide warranty claim and Retailer is no longer in business, Buyer may contact Emerald Home at www.emeraldhome.com

 

If Emerald Home determines, in its sole discretion, that the defective product or part is covered by this limited warranty and Retailer is no longer in business, Emerald Home will act as Retailer would under this warranty; provided that Buyer provides all necessary information to Emerald Home, including the original sales receipt for the product or part, a photograph showing the product or part’s defect and a written description of the defect. Additionally, if requested by Emerald Home, Buyer will be obligated to return the product or part to Emerald Home.

 

Emerald Home is not obligated to refund money to Buyer.

 

RETAILER’S AND EMERALD HOME’S SOLE LIABILITY IS TO REPAIR OR REPLACE THE WARRANTED PART OR PRODUCT AS STATED HEREIN, AND IN NO EVENT, WILL RETAILER OR EMERALD HOME BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SUCH AS DAMAGE TO OTHER PROPERTY OWNED BY THE BUYER OR PERSONAL INJURIES SUSTAINED BY BUYER.

 

THE WARRANTIES SET FORTH IN THIS LIMITED WARRANTY ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS, ORAL OR WRITTEN, EXPRESSED OR IMPLIED.

Submit a Warranty Claim to Emerald HERE

Thank you for your purchase of Emerald Home Furnishing’s product. We are proud to be an industry leader in both quality and fashion. Our furniture is designed with comfort and durability in mind. We have taken every effort to ensure our product fulfills expectations you may have of quality furniture.

Emerald Outdoor Limited Warranty

Emerald Outdoor provides you, the original purchaser, with furniture that is free from defects in material and workmanship. We take special care in manufacturing our outdoor furniture and use the latest technologies and materials available to provide years of worry free use.

 

3 Year Residential Warranty

Aluminum and Cast Aluminum Frames against breakage

Outdoor Resin Wicker against breakage

Frame Finishes against bubbling and peeling

Recliner Mechanisms against failure

Extension Table Mechanisms against failure

Teak Table breakage

 

1 Year Residential Warranty

Cushion Seams and Sling Seams

The following items are NOT covered in this warranty: freight and shipping damage; improper care and maintenance; abuse; freeze damage, cushion water retention times, mildew, normal wear and tear, including fading, vinyl strap and sling stretching; glass breakage; normal wearing of nylon glides; acts of nature; normal aging of teak, including small cracks (crazing) and color changes.

Disclaimer

This warranty is in lieu of any implied or expressed warranty. Implied warranties, including any warranty of merchantability imposed on the sale of this furniture under State Law, are limited to the stated warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Claim Info

If your patio furniture fails, and is listed under the coverages, Emerald Outdoor will replace or repair the piece; at our sole discretion.

In the case of discontinued items or fabrics, we will offer you an item of similar appearance and value. Emerald Outdoor will be responsible for freight of replacement or repaired items for a period of (1) one year. Proof of purchase is required for all warranty claims.

Outdoor Furniture Care and Maintenance

We recommend regular cleaning of frames and cushions using mild soap and water, a cloth, sponge or a soft bristle brush. Place the frames and cushions outside in the sun to dry. Drying times vary by sun exposure, temperature and humidity.

We use specialized outdoor cushions designed to release water and inhibit dirt from entering the core as much as possible. All cushioned and padded furniture left exposed to rain will dry at varied times. Drying times vary by sun exposure, temperature and humidity. To avoid drying time concerns please use furniture covers to keep your furniture clean and dry.

To avoid mildew spots always keep your furniture and cushions free from accumulated dirt and moisture as much as possible. A diluted bleach, mild dish soap and water solution will remove most mildew issues depending on the severity. To avoid mildew issues, use an aftermarket mildew inhibitor or use furniture covers that keep your furniture clean and dry.

Avoid using solvents, undiluted bleach, or strong janitorial products. They may damage your furniture. We suggest trying cleaning products on a small inconspicuous area to test their effect on your furniture.

Repurposed Teak Table Info, Care & Maintenance

Every teak table’s appearance will appear slightly different than pictured or shown. Packaging affects the color, but it will return to its natural color within a short period depending on its exposure to light and moisture. Being a recycled table, the beauty of the table is in its uniqueness. The defects, plugs, authentic distressing and color variation add to the charm of your table.

Over time the surface can develop small cracks. This is a natural process and will not affect the strength or durability of the teak table. Temperature and humidity changes will affect your tables appearance without any effects on structural integrity.

Left to its natural aging process, your table will soften to a silvery grey. There are products on the market that clean, protect and customize the color of your teak table. Do not leave your table in standing water or grass as this can affect the life of the timber.

 

Cleaning

Your table is low maintenance, but should be washed periodically to clean the surface of dirt and grime. This will inhibit mildew growth as it breeds on dirt. Black mildew spots may be removed with a mixture of a dilute bleach solution using 1/2 cup of chlorine bleach per gallon of water and mild dish soaps. Be sure to wear gloves and eye protection to avoid injury. A soft bristle brush will be effective in removing dirt and debris. Please rinse your table with fresh water and let air dry. Be sure to wash the area of cleaning to remove bleach water from the area. We do not recommend pressure washing.

 

Maintenance

The look of your teak table is customizable. There are products in the market place that clean and protect your table from water stains with a water based sealant. Whiteners that lighten, platonizers that slow the silver greying process, and instant grey which creates a soft patina as your table has aged for years.

We discourage the use of teak oil as trapped dirt under the layer of oil will eventually produce mildew spots.

Do not pressure clean your teak tables. Pressure cleaning opens the teaks’ grain allowing dirt to imbed and become mildew spots.

Candle wax can be removed by placing brown paper over wax and pressing with a warm iron. This will melt wax, drawing it out of the wood and onto the paper.

Grease spots are a natural feature of teak and should gradually disappear after being exposed to light. However, should you wish to remove these blemishes, we recommend using a degreasing agent and gently scrubbing with a brush. Rinse off with clean water.

 

Submit a Warranty Claim to Emerald HERE

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