Emerald’s Response to COVID-19

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March 16, 2020

Dear Valued Customer,

As the effects of the coronavirus continue to grow, we remain committed to the health and safety of our employees, families, and customers. Emerald works as a team to provide seamless service, and during this unprecedented time we’ve adjusted the way we work to continue helping support your business.

Beginning today, we have put the following COVID-19 safety precautions in place:

  1. Warehouses remain open and will continue normal operations with one exception: at this time, we are unable to accept and process returns.
  2. For will-call pickups, please remain in the will-call area and disinfect your hands immediately upon entering the building (hand sanitizer provided). If you have a cough or runny nose and need to pick up an order, please remain in your vehicle and call the office at 253-922-1400.
  3. Our Tacoma showroom will be closed until further notice.
  4. After successful testing last week, we have instituted work-at-home procedures for employees whose work can be done remotely and implemented an aggressive cleaning schedule onsite.

In our domestic warehouses, in-stock items can be ordered online and picked up or shipped quickly to help meet customer needs. We also have a variety of closeout inventory available at a discount. These collections may not always be complete sets, but they are first quality items that make for instant profit with great sales while we bridge the gap to normal inventory flow.

And speaking of inventory, the FDA has found no conclusive evidence that the virus has been transmitted from overseas shipments. While these agencies continue to inspect, we’re working closely with our vendors to make sure they have what they need to finalize production and begin shipping product again. Our purchasing team is also monitoring and adjusting order quantities to ensure our most popular collections remain in stock once things get back to normal.

Please be safe if you need to travel. The World Health Organization reports common signs of infection include respiratory symptoms, fever, cough, shortness of breath, and breathing difficulties. The recommendations to prevent the spread of this infection include regular hand washing and covering the mouth and nose when coughing and sneezing.

As always, please don’t hesitate to reach out if you have any questions. We send our best to you and yours during this difficult time.

Sincerely,

Dean Banks
General Manager
Emerald Home Furnishings

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